Support

We're here to help with orders, listings and your account.

Common questions

How does buying work?

Message the seller with any questions, then pay in the app. You'll get the pickup address and a pickup code. Collect the piece yourself, or book delivery at checkout.

How does selling work?

Add photos, the size and a price, then publish. Buyers only see your area until they pay. When they collect, you swap codes to complete the order.

How do I cancel an order?

Open the order from Profile → Purchases and choose Cancel. You can cancel until the piece has been collected or handed to the movers.

How do I delete a room photo?

Go to Profile → Rooms and photos, tap the three dots on a room and choose Delete room. Its schemes and previews are deleted with it.

How do I delete my account?

Email support@yallahomes.dev from the address you signed up with and we'll delete your account and the data tied to it.

How do I report a listing or a person?

Email support@yallahomes.dev with the listing name or the person's name and what happened. We review every report.

Staying safe

• Only pay through Yalla. Don't send bank transfers or follow payment links from chat.
• Keep your conversation in the Yalla chat.
• Check the piece before you share your pickup code.
• If you're in danger, call 999 for Dubai Police.